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Customer Satisfaction
ABC-AETC 's commitment to improving product quality has been awarded ISO 9002 certification in 1996, the 10th National Award of Outstanding SMEs in 2001, ISO9001 certification in 2002, TS16949 certification in 2006, and IECQ080000 certification in 2007. In 2017, the entirety of ABC-AETC Group passed certification for IATF16949. In addition, the Guangzhou Factory also obtained ISO 9002 certification in 1997 and TS16949 certification in 1997. Throughout the years, ABC-AETC has established a good reputation through outstanding product quality and won strong recognition from customers. Our company promises and upholds the quality policy " I'm doing the excellent all the time.". As an IATF 16949 certified automotive components supplier, we have installed AECQ200 reliability testing equipment at each of our plants to ensure product quality and reliability and to identify potential quality problems.
ABC-ATEC implements a "Customer Satisfaction Survey" every year to understand customers' opinions on the Group’s quality, delivery, engineering/R&D capabilities, and services, and to improve the Group's service quality. For the items that received high satisfaction ratings, the Company's service enthusiasm and communication skills were most recognized by customers. In the future, the Company will propose operational optimization strategies based on the survey results, focusing on customers' responses, new product development, manufacturing process, quality, cost, and price and their reasonableness to formulate an effective response and improvement plan, use the sales funnel to target the various needs of customers, manage and respond to service in a timely manner, and ensure that the company's product quality, delivery, and service meet customer needs and requirements.
ABC-ATEC implements a "Customer Satisfaction Survey" every year to understand customers' opinions on the Group’s quality, delivery, engineering/R&D capabilities, and services, and to improve the Group's service quality. For the items that received high satisfaction ratings, the Company's service enthusiasm and communication skills were most recognized by customers. In the future, the Company will propose operational optimization strategies based on the survey results, focusing on customers' responses, new product development, manufacturing process, quality, cost, and price and their reasonableness to formulate an effective response and improvement plan, use the sales funnel to target the various needs of customers, manage and respond to service in a timely manner, and ensure that the company's product quality, delivery, and service meet customer needs and requirements.
Customer Complaint Handling Mechanism
ABC-ATEC does not manufacture products directly for end consumers; all products sold are labeled in accordance with EU REACH, RoHS, WEEE, EuP Directives, halogen-free requirements, international laws, and requirements of downstream customers. The Company complies with confidentiality agreements and the Personal Data Protection Act with respect to customers' privacy, and has a customer service unit in place along with complaint channels. In 2023, there were 4 major customer complaints and product recalls as a result of 3 product labeling issues and 1 product defect. In the future, we will optimize the process based on customer complaints.
